Welcome to RayTrees! By accessing and using our website (www.raytrees.com), you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Terms

  • These Terms & Conditions apply to all users of RayTrees and govern your use of our website, products, and services.
  • We reserve the right to modify these terms at any time. Any changes will be posted on this page, and continued use of our website indicates your acceptance of the updated terms.

2. Product Information

  • All product images on our website are for illustration purposes only. Actual colors, textures, and finishes may vary due to the natural characteristics of materials.
  • Custom or made-to-order items may have slight variations in design and finish.
  • We strive to ensure accurate product descriptions, but we do not guarantee that all information is error-free.

3. Orders & Payments

  • Orders placed on RayTrees are subject to acceptance and availability.
  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or unforeseen circumstances.
  • Payments must be made through authorized payment gateways. We do not store your payment details.

Cancellation Policy

  • Orders can be canceled before shipment for a full refund.
  • If the order is already shipped, you must wait for delivery and request a return as per our Return Policy.

4. Shipping & Delivery

  • Orders are shipped within 3-5 business days after confirmation.
  • Delivery timelines vary based on location. Estimated delivery time is 5-10 business days.
  • We are not responsible for delays caused by courier partners, natural disasters, or unforeseen circumstances.

5. Returns & Refunds

  • You can request a return within 7 days of delivery if the item is defective, damaged, or different from the product description.
  • Unboxing video and product images must be provided to process return requests.
  • Refunds will be processed within 7-10 business days after approval.
  • Custom or made-to-order items cannot be returned unless defective.

For more details, please refer to our Return & Refund Policy.

6. Warranty & Liability

  • Our products come with a [mention warranty period, if applicable] against manufacturing defects.
  • We are not liable for damage caused by improper handling, misuse, or natural wear and tear.
  • RayTrees shall not be responsible for indirect, incidental, or consequential damages arising from the use of our products.

7. Intellectual Property

  • All content on RayTrees.com (including images, text, logos, and designs) is owned by RayTrees and protected by copyright laws.
  • You may not use, reproduce, or distribute any content without our written permission.

8. User Conduct

By using our website, you agree:
✅ To provide accurate information when placing an order.
✅ Not to engage in fraudulent activities, hacking, or any illegal actions.
✅ To respect our intellectual property rights and policies.

We reserve the right to suspend or terminate access to any user who violates these terms.

9. Governing Law & Dispute Resolution

  • These Terms & Conditions shall be governed by Indian law.
  • Any disputes arising from the use of our website or services shall be resolved in the courts of New Delhi, India.

10. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

📍 Address:
Plot No. 417-1, Nangli Sakrawati Industrial Area,
Najafgarh, New Delhi – 110043

📞 Phone: +91 9591307350
✉️ Email: supportraytrees@gmail.com