FAQ

FAQ Help Center

Here are the most commonly asked questions about RayTrees products, orders, shipping, returns, and more.

 1. General Questions

1. What products does RayTrees offer?
We specialize in premium wooden furniture and wall décor items, including handcrafted designs, home décor accents, and customized furniture.

2. Where is RayTrees located?
Our office and warehouse are located at Plot No. 417-1, Nangli Sakrawati Industrial Area, Najafgarh, New Delhi – 110043.

3. Do you have a physical store?
Currently, we operate online only through our website and partner platforms like Amazon, Flipkart, and Pepperfry.

4. How can I contact RayTrees?
You can reach us via:
📞 Phone: +91 9591307350
✉️ Email: supportraytrees@gmail.com

2. Orders & Payments

5. How do I place an order?
Simply browse our website, select your desired products, add them to the cart, and proceed to checkout.

6. What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking, UPI, Wallets, and COD (Cash on Delivery) for eligible locations.

7. Can I modify or cancel my order after placing it?
Orders can be modified or canceled before they are shipped. Once shipped, you will need to follow our return process.

8. Do you offer bulk order discounts?
Yes, we provide special discounts for bulk orders. Contact us at supportraytrees@gmail.com for pricing details.

3. Shipping & Delivery

9. Do you offer free shipping?
Yes, we offer free shipping on prepaid orders above ₹[Insert Amount]. COD orders may have additional charges.

10. How long does delivery take?
Delivery timelines depend on your location:

  • Metro Cities: 5-7 business days
  • Other Cities & Towns: 7-10 business days
  • Remote Locations: 10-15 business days

11. How do I track my order?
Once shipped, you will receive a tracking link via email/SMS to track your order.

12. What happens if I miss the delivery?
If you are unavailable, our courier partner will attempt re-delivery up to 2 times. If unsuccessful, the order will be returned to us, and re-shipping charges may apply.

4. Returns & Refunds

13. What is your return policy?
You can request a return within 7 days of delivery if:

  • The item is defective or damaged.
  • The item is different from the description on our website.

14. How do I initiate a return?

  • Record an unboxing video while opening the package.
  • Click 2-3 clear photos of the product and its defect.
  • Email the video and images to supportraytrees@gmail.com within 48 hours of delivery.

15. Are customized products eligible for return?
No, customized and made-to-order products are non-returnable, unless defective.

16. How long does it take to process a refund?
Refunds are processed within 7-10 business days after return approval.

17. Can I exchange a product?
We do not offer direct exchanges. If you need a different product, you must return the original item and place a new order.

5. Product & Quality Assurance

18. What materials are used in your products?
Our furniture is made from high-quality wood, engineered wood, and premium finishes. Product descriptions specify material details.

19. Are the colors of the products exactly as shown on the website?
We try to display accurate colors, but natural variations and screen settings may cause slight differences.

20. Do your products require assembly?
Most products are pre-assembled, but some may require minimal assembly, which will be mentioned in the product details.

21. How do I take care of wooden furniture?

  • Clean with a dry or slightly damp cloth.
  • Avoid direct sunlight and moisture exposure.
  • Use coasters and mats to prevent surface damage.

6. Custom Orders & Collaborations

22. Do you offer custom furniture designs?
Yes! We accept customized orders based on your requirements. Contact us at supportraytrees@gmail.com with your design ideas.

23. Can architects and interior designers collaborate with you?
Absolutely! We welcome architects, interior designers, and home décor professionals to collaborate with us. Email us for partnership opportunities.

24. How can I become a franchise partner?
If you are interested in opening a RayTrees franchise, send us your details at supportraytrees@gmail.com for further discussions.

25. Do you provide corporate gift solutions?
Yes, we offer customized corporate gifting options. Reach out to us for bulk gifting solutions.

For any other queries, feel free to contact us at +91 9591307350 or supportraytrees@gmail.com. 😊