Time Frame
You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests
are not accepted after 07 (seven) days from the date of delivery.

 
Whats eligible for Return or Replacement?
Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in
manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints

opening, etc). Please note that natural characteristics of the material used, like appearance or
texture are not defects.
Difference – If the item delivered to you is different (in dimension, shape, or color) from the item
image on our website.

How to Initiate a Return Request?

Click Product Images
To raise a return request, Plz share unboxing video and click 2-3 clear photographs of the item in a
question. Below are the guidelines to follow while taking the photographs.
1-2 images/video should clearly show the entire product and 1-2 images/video zoomed-in on the
damaged/defective area such that the relevant concern is visible.
The image file size should not exceed 5 MB
Raise a Return Request
Please send the unboxing video and high-resolution images to supportraytrees@gmail.com within a
48-hour timeframe.

Evaluate and Pick-Up
Once we receive the video and photos Resolution team will connect with you within 24 hours.
The return requests are evaluated by the Resolution team in consultation. Return pick-up of product
will be scheduled basis the evaluation.
Please retain the original packaging of the product, along with user manual, warranty slip and other
accessories to ensure a successful pick-up.
A product scheduled for return pick-up will be picked up by the logistic partner from the original
shipping address of the order, within 72 hours of initiation of the return pick-up request.