Time Frame
You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.
What’s eligible for Return or Replacement?
Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture are not defects.
Difference – If the item delivered to you is different (in dimension, shape, or color) from the item image on our website.
How to Initiate a Return Request?
Click Product Images
To raise a return request, Plz share unboxing video and click 2-3 clear photographs of the item in a question. Below are the guidelines to follow while taking the photographs.
1-2 images/video should clearly show the entire product and 1-2 images/video zoomed-in on the damaged/defective area such that the relevant concern is visible.
The image file size should not exceed 5 MB
Raise a Return Request
Please send the unboxing video and high-resolution images to supportraytrees@gmail.com within a 48-hour timeframe.
Evaluate and Pick-Up
Once we receive the video and photos Resolution team will connect with you within 24 hours.
The return requests are evaluated by the Resolution team in consultation. Return pick-up of product will be scheduled basis the evaluation.
Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.
A product scheduled for return pick-up will be picked up by the logistic partner from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.
Refund
Refund Payment
Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.
Warranty Terms
Warranty covers manufacturing/ workmanship and material defects that occur during the warranty period. The warranty applies to furniture used under normal household conditions.
What is not covered under this warranty?
- This limited warranty does not apply to:
- Normal wear and tear
- Cuts or scratches, or damage caused by impacts or accidents
- Products that have been stored, assembled or installed incorrectly, used inappropriately, or Cleaned using the wrong cleaning methods or cleaning products. (eg upholstered furniture will Lighten over time if it’s exposed to direct sunlight)
- No warranty on upholstery/ coverings/ cushion covers